Trust, reassurance, and confidentiality are at the heart of legal practice, yet over-reliance on AI risks eroding them.

In partnership with OnePoll, we surveyed 2,000 US consumers, asking how they felt about AI in legal services and how AI technology might impact society. 

Key findings include:

• 84% prefer speaking to a real person when contacting a law firm.

• 87% have asked to bypass a chatbot.

• 76% would choose a firm with a human receptionist.

• Clients reward human-first firms with higher loyalty and better reviews.

Complete the form to download your free copy and learn how to future-proof your firm in the era of AI.